Shipping policy
ORDER PROCESSING:
When we receive your order, we begin to make your product. Items are typically ready to ship three business day after receiving an order.
That said, please allow up to seven business days for us to process your order, especially for large or customized items. Expect an email to let you know your order has been processed and is on the way!
STORE PICKUP
We operate without a brick and mortar storefront, so there is no in-store store pickup option.
LOCAL DELIVERY
During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. A local delivery option may be available for addresses within a limited distance from our workplace. If the local delivery option does not show up during checkout, your order is not eligible for local delivery.
At this time we are trialing a once a week, free local delivery option to addresses very near our workshop in Victoria, MN. If this option does not appear during checkout, this delivery option is currently not available. If and when this option is available, orders placed before 5 PM central time on Tuesday during store hours will generally be delivered in the evening on the subsequent Thursday. Orders placed after that time will generally be delivered the following Thursday.
When your order is ready for delivery, you will receive an email with updated delivery information.
FLAT RATE SHIPPING
Orders are generally shipped within 3 business days using USPS, FedEx, or UPS.
We do not ship outside of the United States at this time.
DOMESTIC SHIPPING RATES AND ESTIMATES:
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
|
Shipping option |
Estimated delivery time |
Price |
|
Local (within 5 miles of Victoria, MN), if and when available at checkout. |
Dependent on when order is placed. |
$0.00 |
|
Purchases greater than $25 |
3 to 5 business days |
$0.00 |
|
Options offered at checkout |
varies |
varies |
INTERNATIONAL SHIPPING:
We do not currently offer international shipping.
REFUNDS, RETURNS, AND EXCHANGES
Please refer to our returns policy.
In the event that your order arrives damaged in any way, please email us as soon as possible at customersupport@trilliumcreations.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at customersupport@trilliumcreations.com.